What is the Return Policy?
QuiltersWarehouse has a 100% satisfaction guarantee and we want you to be completely satisfied with your purchase. If for some reason, you decide to return an item, please review our return policy below to determine if any special return conditions apply.
30-Day Money Back Guarantee!
QuiltersWarehouse will accept returns within 30 days from receipt of the product (According to UPS, Fed-Ex or USPS Delivery records) for a refund on the price of the product. Items must be repacked in original packaging with all accessories and a copy of your invoice. Keep in mind that returning an item(s) will change or void coupon discounts, free shipping or refunds that appeared on the original order.
Is there anything not eligible for a return?
The 30 day QuiltersWarehouse Return Policy applies to all Items on this website except the following products, which are Non-Returnable and a Final Sale (There are no exceptions):
- any fabric less than one yard in length or that has been cut by the customer
- Copyrighted materials such as books and patterns.
- Opened computer software or DVD's can only be exchanged for the identical item.
- Subscription programs such as Block of the Month or Fabric Clubs.
- Clearance items, closeout items and discontinued items
- item that shows excessive wear and tear or damaged and deemed in un-saleable condition
Special Orders – How are they handled?
If an item you order is not available due to quantity or other characteristic, you will be contacted by our Customer Service Department to verify that you want the item. At that time, the representative will inform you that the item is subject to our special order policy which will also be noted on the Order and the final Invoice upon shipment. Special order returns will be handled as follows:
- Quantities of 4 or less of Regular stocked items can be returned but are subject to a 20% re-stocking fee.
- Quantities ordered greater than 5 may not be returned
- Items special ordered with special attributes such as color or size may not be returned.
What if my order is incorrect or missing items?
Incorrect shipments or shortages must be reported within 7 days of receiving items. If the product you received is not what you ordered, contact the Customer Service Staff at QuiltersWarehouse for return instructions. The correct item will be shipped as soon as possible or a return / refund can be initiated. Any refund will also include the return shipping.
Defective or Damaged Items?
You will receive a refund for only the item(s) and shipping costs for defective or damaged items. Shipping cost refunds are calculated using the lowest cost shipping method. Items returned will only be refunded an amount equal to the lowest cost shipping method. Contact the Customer Service Staff at QuiltersWarehouse for return instructions.
Do I need a Return Authorization?
Returns will not be accepted without a Return Authorization Email from a customer service representative. Within the 30 day return period, call or email our central office during regular business hours to obtain a RA number. This number will expire 10 days after it is issued and the item will not be accepted if it is returned after that time period. Please include the RA number on the outside of the shipping package. DO NOT write directly on the manufacturer's box. Returns sent COD or collect will not be accepted.
- Items returned without prior authorization are subject to a 20% re-stocking fee.
- Returns authorized after the 30 day return period are subject to a 20% re-stocking fee.
How should the package be return shipped?
Your purchase should be repacked according to factory standards and without excess wear. For your protection, please send your return prepaid via a shipping service that can be tracked, such as UPS or USPS with delivery confirmation. Please be sure to keep your receipt. We cannot guarantee refunds for returns sent via a non-traceable method. Credits are processed upon confirmation of the return by the customer service department. Please allow up to two billing cycles for the return credit to appear on your credit card statement. If credit cannot be issued to your credit card, a customer service representative will be in contact to arrange the credit.
How are Shipping Costs handled in the refund?
Shipping is non-refundable and items purchased originally with “Free Shipping” will have actual shipping fees deducted from the credit.
What about other items from the order?
Partial order returns are acceptable. Orders / Items that came with bonus items, free items etc. that are not returned will be charged the full retail value of missing item and will be deducted from credit issued. All original packaging, instruction manuals, warranty card, and all included accessories, must be returned. You will be charged full retail price for all missing or damaged items. Extended Warranties are non-refundable, and items with free Extended Warranties will be credited less the retail price of the Extended Warranty that was provided.
How will the refund be issued?
QuiltersWarehouse reserves the right to determine after inspection the level of condition of item(s) returned. When your return is processed, QuiltersWarehouse will issue a refund to your credit card account for the price of the product and sales tax less applicable fees as calculated. If the product you received is not what you ordered, the refund will also include the return shipping.
Anything else I should know?
QuiltersWarehouse reserves the right to change a product's price at any time. By ordering from our website or over the telephone, you are indicating that you have read and understood our return policies. QuiltersWarehouse reserves the right to amend this policy at any time without prior notice.